Privacy Policy

In "POEMA DEL MAR, S.A." we continue to work on privacy in the treatment of your personal data, updating our Privacy Policy to inform about the way we collect, use and store all the data of the people who contact us by any means, according to the following sections:

I.- Data controller.

II.- Purposes of data processing.

III.- How long your personal data will be kept.

IV.-What is the legitimacy for the processing of your personal data?

V.- Who can have access to your personal data?

VI.- What rights do you have as a user?

VII.- Third party data

VIII- From what age can the User access our products and services?

IX.- Security measures implemented..

X.- Cookies

I.- DATA CONTROLLER.

That the interested party (user) who provides “POEMA DEL MAR, S.A.” with personal data through social networks or online platforms is informed that the party responsible for the processing of the personal data provided will be: : “POEMA DEL MAR, S.A.”, with C.I.F. A76169861, and address Acuario Poema del Mar, Parcela C-2, Muelle Sanapú, Puerto de Las Palmas de Gran Canaria, 35008 Las Palmas de Gran Canaria. Telephone 928010350 and e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

As the data controller, “POEMA DEL MAR, S.A.” will expressly request the user's consent to this privacy policy.

In case of any questions about data protection, the user may contact “POEMA DEL MAR, S.A.”and will be promptly attended.

II.-PURPOSES OF DATA PROCESSING.

Depending on the reason for which the User has contacted us, “POEMA DEL MAR S.A.”the processing of the data provided will have the following objectives or purposes:

- To manage purchases and requests made by the User through our web pages.

- To contact the User in order to attend to their requests, requests or queries.

-To provide the User by any means, preferably by sending commercial communications to the e-mail addresses provided by the User, of services, promotions, news and products managed by “ POEMA DEL MAR, S.A.”

-To manage and control the client portfolio, attend to service requests and proceed to their invoicing and collection.

- To carry out promotional activities, including the sending of commercial communications to the e-mail address provided by the User from companies collaborating with “POEMA DEL MAR, S.A.” solely related to leisure, tourism and enjoyment of theme parks.

- Involve the User in promotional activities such as games, competitions and draws carried out through our website.

-Where appropriate, to create a User profile, which allows a better relationship between “POEMA DEL MAR, S.A.”and the User, thus being able to optimise possible offers related to our products and services.

-Obtaining curriculum vitae, for the purposes of personnel selection.

III.- DURATION OF DATA PROCESSING. THE LENGTH OF TIME YOUR PERSONAL DATA WILL BE KEPT.

The User's personal data will be stored by “POEMA DEL MAR, S.A.”for the legally permitted period of time, depending on the reason for which the data was provided by the User.

The data obtained for promotional activities will be stored for a period of two years, unless expressly revoked in advance by the User.

For the purposes of billing and collection of services, where appropriate, the data will be kept for the duration of the contractual relationship, plus the retention period required by applicable legislation and until the statute of limitations for claiming hypothetical contractual liabilities “POEMA DEL MAR, S.A.”is understood to have elapsed.

The data obtained for the management of queries and requests will be stored for a maximum period of one year.

The data obtained on the occasion of participation in promotional activities, such as games, raffles and competitions, will be kept for the duration of the said activities for the purposes of their effective development according to the bases of participation and until the consummation of the effects of the User's participation in them.

The data provided for the purposes of communication and commercial profiles will be kept by “POEMA DEL MAR, S.A.” and will not have a maximum period of use, unless the User expressly declares that they should be deleted.

The data relating to curriculum vitae, during the selection process, and for a further year.

IV.- WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR PERSONAL DATA?

The personal data provided by the User are ultimately intended so that “POEMA DEL MAR, S.A.” can provide the services offered and accepted by you, as well as so that “POEMA DEL MAR, S.A.” can continue to achieve its legitimate right to grow as a company by building customer loyalty and offering new services and products.

V.- WHO CAN HAVE ACCESS TO YOUR PERSONAL DATA?

Personal data may be transferred to companies that collaborate with “POEMA DEL MAR, S.A.”, for the aforementioned purposes, at the express request of the User and with their subsequent authorisation.

“POEMA DEL MAR, S.A.” may transfer or communicate personal data in order to fulfil its obligations to the Public Administrations when, in compliance with current legislation, it is formally required to do so. It shall also do so when required to do so by the State security forces and judicial bodies in the exercise of their powers.

VI.-WHAT RIGHTS DO YOU HAVE AS A USER?

All Users shall be entitled to exercise their rights of access, rectification, opposition, deletion, portability and limitation of the processing of their personal data.

Similarly, the User may refuse the automated processing of personal data collected by “POEMA DEL MAR, S.A.”

Users' rights may be asserted through the means of contact listed in section "I" of this Privacy Policy.

If you do not agree with the treatment that “POEMA DEL MAR, S.A.” gives to the User in the exercise of their rights, you can complain to the Spanish Data Protection Agency and to any other competent supervisory body.

The User may exercise the aforementioned rights or revoke the consent for processing given to “POEMA DEL MAR, S.A.” or request any clarification by sending an express request to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.,proving that he/she is the owner of the data on which he/she wishes to exercise his/her rights.

VII.- THIRD PARTY DATA

Should personal data be obtained from third parties other than the User, they shall be informed in advance of the content of art. 14 of the General Data Protection Regulation.

VIII- FROM WHAT AGE CAN THE USER ACCESS OUR PRODUCTS AND SERVICES?

As a general rule and in accordance with Article 8 of the new General Data Protection Regulation, where Article 6(1) (a) applies in relation to the direct offering of information society services to children, the processing of a child's personal data shall be considered lawful when the child is at least 16 years old. If the child is under 16 years of age, such processing shall only be lawful if and only to the extent that the consent was given or authorised by the holder of parental responsibility or guardianship over the child.

IX.- SECURITY MEASURES IN PLACE.

“POEMA DEL MAR, S.A.” committed to the legally established obligations regarding personal data, has adopted and will adopt as many control measures as necessary to try to prevent the data provided by users may be altered and / or suffer unauthorised access or unauthorised processing. To this end, “POEMA DEL MAR, S.A.” maintains the technical and organisational security measures in place to guarantee the security of the User's personal data in accordance with the applicable regulations.

X.- COOKIES

“POEMA DEL MAR, S.A.”informs Users that when accessing the website, Cookies may be sent to their computer according to the methods described in the Cookies policy included in the conditions of use of the website.

Cookies policy